If a family member or friend signed you up for a pilgrimage, you are registered under their account. You will need to contact the person who registered you to obtain your registration information. Any future changes or payments you make will need to be made by the person who booked the trip. 

It is important to know that when you add a new person to your booking and use the email that you used to sign up for your first booking, the person you are wanting to add will not receive a separate email of confirmation or payment reminders. If they want to receive email reminders themselves, it is best if they create their own booking by creating their own individual account.

Once you sign into your account with the original email address and password that you used to book your trip (for further instructions, please view the first video above), click "My Trips." 


Click the name of the trip.


On the trip page, click the green select button.



A pop-up will appear asking if you want to "Book Again" or "Manage Existing Booking." 
Click "Book Again."




Since you previously booked the trip under your name, you do not need to complete the Participant 1 section (this section will appear blank; however, proceed to Participant 2). Simply, scroll down to Participant 2 and complete the questionnaire. Since this will be a new payment plan added to the booking, you must process the payment separately. 


 

1. Adding a participant to your trip
2. Uploading a passport: If you were in the process of applying for a passport, waiting for renewal, or if your passport (or another participant's passport) was not easily accessible during registration, this would be a good time to upload the first page to the secure portal. Please reference the video above for instructions.
3. Change of address or phone

Once you sign into your WeTravel account, select "Profile" from the main menu and "Payment Settings" on the left-hand side of the screen. 


Here, you can add a new payment method - credit/debit card (bank processing fees apply) or a U.S. checking account. Click "Add Payment Method" to begin the process. If you prefer the new payment method to be the default account, click the three dots to change the setting once the new payment method has been added.

If using an electronic check, please refer to the video above for instructions on locating the routing and account numbers. 

Once complete, click " Save Payment Method."

To locate your bank's routing number and your account number, you will need a personal check to obtain this information.
Please see the example below. 

To upload your passport, please view the instructional video above. 
You will need to upload a copy of the first page of your U.S. Passport, which must be valid for at least six (6) months after your intended return date. 
Click "Upload" in your registration under "Traveler's Passport Image Upload. 



Click  "Take Photo" or camera icon.


If you receive a pop-up that asks you to allow www.wetravel.com to use your camera, click "Allow."
Proceed by viewing the instructional video above to upload your passport. 

If you are trying to upload your passport on your computer and receive a message that your webcam is disabled (example below), click here for instructions on how to turn the webcam on your computer. 

Alternatively, you can take a picture of the first page of your passport and upload it to your computer. Once uploaded, simply click the computer icon on the left-hand corner of the screen and locate the file (passport picture) where it was uploaded.



Still, having trouble? Try signing into your WeTravel account from your mobile device and proceed to the upload prompts.

If you are experiencing technical issues with the WeTravel website, please click here to read an article about supported web browsers.